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Caregiver Satisfaction with a Food Allergy Education Kiosk
Sunday, March 6, 2016
South Exhibit Hall H (Convention Center)
Niti Y. Chokshi, MD, Scott H. Sicherer, MD FAAAAI
Rationale: Education about avoidance and emergency treatment is integral to the management of children with food allergy. We developed a tablet-based kiosk containing educational videos and additional materials and evaluated caregiver satisfaction. 

Methods: An anonymous questionnaire was administered to parents/caregivers in rooms with and without the  kiosk.  Data were evaluated with Chi-square and T-tests.

Results: Forty-five surveys were completed, 27 from rooms with and 18 without the kiosk.  Time spent using the kiosk was: <5 minutes (32%), 5-10 minutes (62%), and >10 minutes (8%).  On a 1-7 scale (negative to positive, median score), respondents regarded the kiosk modality: poor-excellent (5.5), organization (6), boring-interesting (5), useless-useful (6), and difficult-easy to navigate (6.5).  The scores given for the kiosk’s educational material scored (1-7 scale, median): poor-excellent (5), confusing-straightforward (6), boring-interesting (6), useless-useful (6), and not applicable-applicable (7).  On a 1-7 scale (median), patients would recommend both the kiosk educational material (score 6) as well as the device (score 6) to others.  In kiosk containing rooms, the most helpful education reported was MD education (65%) followed by kiosk education (23%).  There was no difference between the two groups for perceived waiting time (p=0.83) or visit satisfaction (p=0.63).  There was no significant difference in comfort level of managing food allergy when comparing kiosk-containing to control rooms.

Conclusions:  Patients overall felt positively regarding the food allergy education kiosk and most would recommend this device to other parents.  However, compared to standard education, the kiosk did not significantly change patient visit satisfaction, comfort with food allergy or perceived waiting time.